LIFEWOOD
Ready100
QA Process

Dual-Layer HITL Review

The Lifewood QA process: dual-layer human-in-the-loop review, 95% accuracy threshold, audit trail with timestamped approvals. Built for enterprise compliance and procurement.

Why dual-layer matters

Single-layer review catches obvious mislabels but misses systematic patterns: a reviewer who consistently mis-classifies a specific edge case, a guideline ambiguity that creeps in across a batch, or a culturally miscalibrated label in a multilingual program. Dual-layer review — a first independent pass and a second audit pass — surfaces these patterns before delivery.

The 95% accuracy threshold

Lifewood programs operate against a 95% accuracy SLA enforced through statistical sampling against per-program calibration sets. AV programs operate at a 99.9% benchmark. Below-threshold batches are rejected and reworked at Lifewood's cost. Customers receive a per-batch quality report with every delivery.

Audit trail and timestamped approval

Every approval is captured with reviewer identity, calibration version, timestamp, and decision rationale. This audit trail is appropriate for enterprise procurement, internal compliance review, and external regulatory audit in YMYL — financial, medical, legal — verticals.

QA leadership

Lifewood's quality systems, process design, and production methodology are owned by Chief Knowledge Officer Eric Kang, who began his career at Motorola, rising to Design Team Leader across mechanical design, electrical engineering, software, and manufacturing. Day-to-day QA is run by senior practitioners across our Cebu, Malaysia, and Hong Kong delivery centers. Per-reviewer credentials are available on request as part of enterprise procurement onboarding.

Audit our QA process

We share calibration sets, sampling protocols, and reviewer credentialing under NDA for enterprise procurement diligence.

Request a QA briefing